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Thank you for visiting Cross today. Due to heavy call volume, we recommend completing the contact form or you can feel free to email us by clicking HERE.
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Customer Service Hours
8:30am – 5:00pm
Monday - Friday EST -
Customer Service Hotline:
+1 (800) 282-7677
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Retail & Distributor Hotline
+1 (844) 716-1719
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Special Markets
(Customer Service for A.S.C/A.S.I. Accounts)
specialmarkets@cross.com
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Warranty claim status
Check statusYour cross fine writing instrument is in good hands. Get a real-time update on your warranty claim submission.
Cross lifetime warranty
To uphold the trust of our customers, cross offers an industry-leading lifetime mechanical warranty. All cross writing instruments are unquestionably guaranteed against mechanical failure, regardless of age. Please use the link below for quick access to additional product information.
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Lifetime warranty
We offer an industry-leading Lifetime Mechanical Warranty that sets us apart from other brands.
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Product support
Get the most out of your writing experience with trouble-shooting tips and product information.
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