How can we help?

Thank you for visiting Cross today. Due to heavy call volume, we recommend completing the contact form to submit a question or visit our Frequently Asked Questions.

  • Order status

    Get instant access and up-to-the-minute information on your order.

    Check status

  • Warranty claim status

    Your cross fine writing instrument is in good hands. Get a real-time update on your warranty claim submission.

    Check status

Cross lifetime warranty

To uphold the trust of our customers, cross offers an industry-leading lifetime mechanical warranty. All cross writing instruments are unquestionably guaranteed against mechanical failure, regardless of age. Please use the link below for quick access to additional product information.

  • Lifetime warranty

    We offer an industry-leading Lifetime Mechanical Warranty that sets us apart from other brands.

    Read more

  • Product support

    Get the most out of your writing experience with trouble-shooting tips and product information.

    Read more

  • Warranty claim

    Ready to file a warranty claim? We have simplified the process.

    File a claim