How can we help?

Thanks for visiting Cross today. The links below will quickly direct you to the information you're looking for. Take a look, and if you need further assistance, complete the form to reach our customer service department.

  • Customer Service Hours

    12:00pm – 9:00pm GMT
    Monday - Friday

  • Customer Service Hotline:

    00 1-800-282-7677

  • Retail & Distributor Hotline

    +44 330 165 4257

    8am - 4pm GMT Mon-Thurs

    8am - 3pm GMT Fri

  • Special Markets

    (Customer Service for A.S.C/A.S.I. Accounts)
    scooper@cross.com

  • Order status

    Get instant access and up-to-the-minute information on your order.

    Check status

  • Warranty claim status

    Your cross fine writing instrument is in good hands. Get a real-time update on your warranty claim submission.

    Check status

Cross lifetime warranty

To uphold the trust of our customers, cross offers an industry-leading lifetime mechanical warranty. All cross writing instruments are unquestionably guaranteed against mechanical failure, regardless of age. Please use the link below for quick access to additional product information.

  • Lifetime warranty

    We offer an industry-leading Lifetime Mechanical Warranty that sets us apart from other brands.

    Read more

  • Product support

    Get the most out of your writing experience with trouble-shooting tips and product information.

    Read more

  • Warranty claim

    Ready to file a warranty claim? We have simplified the process.

    File a claim