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- KCKimberly C.Verified BuyerBought For A GiftYesterdayBought For A GiftReviewingATX® Translucent Blue Lacquer Rollerball PenRated 1 out of 5 starsVery Disappointing.
I ordered an engraved Cross pen for my godson’s college graduation which was taking place in Canada. I ordered the pen 15 days before my trip, assuming that this would be sufficient time to receive the pen. The company website mentioned that engraving would add 7-10 days in receiving the item. Each time I tracked the status of the own, I read the same thing every day: “waiting for shipment.”
By Thursday, two weeks after ordering the pen, I called customer service. “Sebastian” told that the pen was in transit and it should arrive on Monday. I asked for his manager; he replied that the manager was busy, but he would call me back. That call from the manager never came.
There was no option to express ship this pen, so I was at the mercy of the company. I left on Saturday morning; the pen arrived Saturday afternoon. Now I have to ship the gift to Canada adding to the shipping cost that I already paid to A. T. Cross.
I spent $100 and didn’t get my pen on time. I will never order an engraved item from your company again.
ACA.T. Cross6 minutes agoHi Kimberly,
I'm sorry you didn't have a great experience, and reading your review, it seems like we can do a better job of setting expectations. We should specify 7-10 business days. That's on us, and we took steps earlier to make it right by you.
Thank you for calling us out on this, and please accept our apology for the stress and inconvenience.
A.T. Cross Support
- RWRobert W.Verified BuyerBought For Myself6 days agoBought For MyselfReviewingATX® Brushed Black Stainless Steel Medium Nib Fountain PenRated 5 out of 5 starsWhere’s the Converter
I purchased an ATX Brushed Black Stainless Steel Medium Nib Fountain Pen and I’m very happy with it. It writes like I’m writing on glass, it’s so smooth and it fits my hand perfectly.
My only problem is that I’ve inquired about a converter that would fit this pen and I can’t say that I’ve gotten the correct answer.
If there is a converter that works well with this pen, please let me know if it’s available from AT Cross.
- PPaul2 weeks agoReviewingATX® Sandblasted Dark Blue Rollerball PenRated 5 out of 5 stars5 Stars
Love this pen. Writes smooth and feels great in my hand.
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